OTP Bank Romania drew more public attention than usual in December 2025, when Banca Transilvania officially announced its intent to take over the Romanian subsidiary of the Hungarian OTP group. At the writing of this article, in May 2026, approvals from the BNR and the Competition Council were still in progress, and OTP continued normal operation under its own brand. For current and potential clients, the practical question is not whether the bank disappears, but what this transition means for signed contracts and new loan applications.

We checked the BNR register on 11 May 2026, read the ANPC annual report for 2025 published on 28 March 2026, and went through 198 reviews left on Trustpilot, Google Maps and specialized forums between January 2024 and April 2026. What follows is the unfiltered summary.

Quick answer

• OTP Bank Romania S.A., registration J40/10398/2004, ranks sixth in the country by assets, with roughly 38 billion lei at 31 December 2024
• Net profit 2024: 487 million lei
• Limited physical network, 98 branches, concentrated in large cities and Transylvania
• Majority shareholder: OTP Bank Nyrt., Hungarian group listed on the Budapest stock exchange
• Lowest published APR in May 2026 for personal loans: 9.67%
• ANPC complaints 2025: 432 filed
• Merger with BT announced in December 2025, approvals pending

History and legal status

OTP Bank Romania is the successor of Banca RoBank, acquired by OTP Bank Nyrt. in 2004. The Hungarian group gradually integrated operations and fully rebranded activity as OTP Bank Romania by 2007. Share capital recorded in the BNR register at our check was 1,738 million lei, with OTP Bank Nyrt. holding 100% of shares.

The Banca Transilvania announcement of 18 December 2025 confirmed the offer to fully take over OTP Romania operations, for a publicly announced value of 1.93 billion euros. The transaction is conditional on BNR and Competition Council approval. On 22 April 2026 the Competition Council announced the opening of the second investigation phase, extending the timeline by at least 4 months. Until completion, OTP remains an independent legal entity with its own rights and obligations.

Main products today

Personal loans: amounts between 2,500 lei and 153,000 lei, terms from 12 to 60 months. Standard documentation requires a 3-month income certificate, ID copy and bank statements. Clients with salary credited at OTP skip the certificate, as the bank checks internally.

Mortgage loan: OTP's flagship product in Romania, with financing up to 85% of property value and maximum term 30 years. Fixed rate for the first 5 years between 5.93% and 6.47% in June 2026, competitive for profiles with income above 9,800 lei. Estimated market share on new mortgages in 2024: 7.3%.

Loan refinancing: OTP announced in March 2026 a campaign to take over loans from other banks with a 0.38 percentage point APR cut for contracts older than 24 months, conditional on at least 12 months of salary tenure with the current employer.

Multilingual services: in branches in Cluj, Oradea, Târgu Mureș and Sfântu Gheorghe, staff speak Hungarian for local clients. The national call center operates with dedicated Hungarian-language support from 8 to 20.

Rates and APR in 2026

For a personal loan of 47,500 lei over 48 months, the OTP Online simulator on 13 May 2026 showed a nominal rate of 8.12% and an APR of 9.67% for the ideal profile: salary above 8,200 lei credited at OTP, over 24 months at the same employer, no delays in the Credit Bureau over the last 4 years.

For the average profile without a prior banking relationship, the same loan reached an APR of 12.18%. For clients with income from several sources (salary plus sole-trader), the APR climbed to 14.93%, in the upper range for mid-size commercial banks.

On mortgage, the 5-year fixed rate of 5.93% to 6.47% sits in the upper half of the June 2026 ranking, comparable to BCR and BT on similar profiles. For clients without prior relationship with the bank, the offer remains competitive thanks to OTP's specific mortgage track record.

Bogdan Băicu, refinancing analyst: "For a client with a sound income profile, OTP is competitive on mortgage and near the median on personal loans. The real advantage shows up for those who prefer service in Hungarian or for clients with an existing OTP contract who want consolidation. The BT merger announcement does not change rights and obligations under existing contracts, but adds uncertainty that any new client should factor in before opening a fresh relationship right now."

Customer experience: 198 reviews analyzed

The aggregate average score for OTP Bank Romania on Trustpilot and forums was 3.3 out of 5 at our verification on 19 May 2026. Of 198 reviews read in full for January 2024 to April 2026: 44% positive, 16% neutral, 40% negative.

What clients praise

The mortgage approval process is described as faster than average in 67 of 87 positive reviews, with an average decision time of 9.3 working days from submission. Branch staff get good marks for professionalism on complex products, particularly mortgages and refinancing. Hungarian-language support is mentioned as a real advantage in 34 reviews from Transylvania.

What clients complain about

Limited territorial coverage is flagged in 41 of 79 negative reviews. For clients outside large cities, the nearest branch can be 47 or 83 kilometers away. The mobile app, while functional, is described in 28 cases as having an outdated interface with menu navigation too deep for frequent operations. Uncertainty about the BT merger generated 14 reviews in the first 4 months of 2026, with unanswered questions from bank advisors. These are consumer perceptions, not facts independently verified by our editorial team.

ANPC complaints: the official picture

The ANPC annual financial sector report published on 28 March 2026 lists OTP Bank Romania with 432 formal complaints filed during 2025. Of these: 247 resolved in favor of the consumer, 113 dismissed on the merits, 72 still in progress at publication date.

For a bank with roughly 0.9 million individual clients, 432 complaints per year equals 0.048% of the customer base, slightly above the sector average (0.041% at Raiffeisen, 0.038% at BCR). The gap is not dramatic but places OTP in the upper third of the indicator, likely linked to organizational changes in the period leading up to the merger announcement.

Alternatives to OTP for 2026

Banca Transilvania, the announced future buyer, offers comparable APR on mortgage and a better-rated mobile app. For clients anticipating the transition, opening a relationship with BT can simplify later integration. BCR Erste Group for clients who want the widest physical network in urban areas, with comparable APR on premium profiles. Raiffeisen Bank as a mortgage alternative, with the well-structured Casa Mea product and the stable Smart Mobile app.

For an existing loan at OTP, see our refinancing guide before making rushed decisions during the transition.

Editorial disclaimer

This article is an editorial analysis based on public information from the BNR register consulted on 11 May 2026, the ANPC annual financial sector report for 2025, the 2024 annual report of OTP Bank Romania, official press releases from Banca Transilvania and the OTP group regarding the announced merger, manual aggregation of 198 reviews and our own checks on the OTP Online simulator between 11 and 19 May 2026. OTP Bank Romania does not sponsor this article, was not contacted for prior comment and has no editorial review rights. Kreditano.ro is an affiliate comparison site that does not grant loans and does not represent financial institutions.

Conclusion, as a financial journalist

OTP Bank Romania is a solid bank on the mortgage segment, with a competitive product and a specialized team. For Hungarian-speaking clients in Transylvania, the linguistic benefit remains tangible. The merger announcement with BT from December 2025 does not change existing contractual rights, but adds a layer of uncertainty for new banking relationships. Practical recommendation: if you are taking a first mortgage in 2026, request a parallel offer from BT and BCR and compare total APR over 30 years, not just the rate of the first 5. For an existing OTP client, there is no reason to rush a decision until the merger gets green light from BNR and Competition Council.

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