Have a question or suggestion? We're here to help. We usually reply within 1–2 business days.
Contact details
Email: contact [at] kreditano [dot] com
Hours: Monday–Friday, 09:00–18:00.
What we can help with
- How the comparator works and how offers are ranked.
- Technical issues with an offer or a redirect to a lender.
- Suggestions for new lenders, products or features.
- Requests about your personal data (GDPR): access, rectification, erasure, objection.
- Complaints about content published on the site.
What we can't help with
Kreditano is only a comparator. We are not a lender and we don't manage loan contracts. For the following, please contact the bank or non-bank lender directly:
- The status of your loan application at the lender.
- Changes to the rate, due date or terms of an already granted loan.
- Early repayment, restructuring or internal refinancing with the same lender.
- Personalised tax, legal or financial advice.
Languages
We reply in Romanian, English, Hungarian or German. Use whichever language you're most comfortable with.
Complaints and data protection
If you're unhappy with how we process your data, you have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) — B-dul G-ral. Gheorghe Magheru 28-30, Bucharest, dataprotection.ro. We'd appreciate it if you tried to resolve the issue with us first at the email above.
Operator: Westend Consulting Ltd · THE CORE, Triq il-Wied ta' l-Imsida, Msida, MSD 9021, Malta.